FAQ
SHIPPING
What are your shipping times?
All orders are shipped within 1-2 weeks.
Do you offer international shipping?
Yes, we ship worldwide.
Will I receive a tracking number?
Yes! Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
Why is my order taking longer than expected?
Shipping delays may occur due to weather, customs processing, or carrier issues. If your package is delayed, feel free to contact us.
RETURNS & REFUNDS
What is your refund policy?
We accept refund requests within 30 days of delivery. Items must be unused and in their original packaging.
How do I request a return or refund?
Contact us at thisisromanas@gmail.com with your order number and a brief explanation. We will guide you through the process.
Do you offer exchanges?
Yes ,if the item is defective or you received the wrong product, we will replace it at no extra cost.
MISSING OR DAMAGED ITEMS
What if part of my order is missing?
Some items may ship separately. If something is missing, contact us and we will check the status for you.
What if my item arrives damaged?
Please email us at thisisromanas@gmail.com with photos of the damage within 7 days of delivery and we’ll help you with a replacement or refund.